NET 785 - Fundamentals of Desktop Support

3.0 Credit(s)
Lecture 3
Lab/Clinical 0
Fundamentals of Desktop Support introduces the concepts of supporting computers and computer users as a career. Students improve their proficiency in providing computer support by troubleshooting real-life scenarios including specification/management considerations and customer service skills. Student activities may include upgrading computers and computer peripherals for non-profit organizations. students will use troubleshooting tools, the Microsoft Knowledge Base and help desk software.