Award Type:

Certificate of Completion from Iowa Western Community College & Certification from Wireless Industry Service Excellence (WISE)

Learning Outcomes:

Students will be able to:
•    Diagnose and repair common hardware/software issues in mobile devices
•    Safely disassemble and reassemble smartphones and tablets
•    Use industry-standard repair tools and techniques
•    Demonstrate customer service and repair shop communication skills
•    Qualify to sit for and pass WISE Level I and II certification exams
 

Educational Objective:

Vocational

Tuition:

$2,450

Included Costs:

•  Instruction (40 hours @ $120/hour, delivered in group setting)
•  Mobile device repair toolkit (drivers, tweezers, gloves, protective glasses, etc.) - $500 value
•  WISE Level I Certification exam - $200 value
•  WISE Level II Certification exam - $400 value

Length of Course:

40 contact hours & face-to-face

Course Outline:

•  Day 1: Introduction to Mobile Devices, Safety & Tools - 8 hours
•  Day 2: Diagnostics, Disassembly, and Repairs - 8 hours
•  Day 3: Component Replacement (Screens, Batteries, Ports) - 8 hours
•  Day 4: Advanced Repair, Troubleshooting, Software Resets - 8 hours
•  Day 5: Shop Operations, Customer Service, Certification Review & Exams - 8 hours
 

Admission Requirements:

•  Must be 16 years or older 
•  Basic computer literacy
•  Manual dexterity and comfort with small parts/tools
 

Attendance Requirements:

•  Full attendance (100%) required
•  Missed time must be made up with instructor approval before completion
•  Unexcused absences or safety violations may result in dismissal
 

Instructor Qualification:

Instructor is registered, certified, or licensed in the occupational area in which the state requires registration, certification or licensure for the occupational area in which the instructor is teaching.